Change sending address for purchase order emails

What this involves

Changing your sender address is a one-time setup. We configure it manually on our side, and you (or your IT/DNS provider) add a few records to your domain so email providers know we're allowed to send on your behalf.

A few things worth knowing up front:

No mailbox access required. We never need your email login or password.
It's domain verification only. This is the same mechanism other email platforms use to send from your domain - it confirms permission, nothing more.
Backed by Amazon SES. Your PO emails are sent through Amazon's email infrastructure once verification is complete.

The process

There are four steps:

You confirm the sender address you'd like your PO emails to come from (e.g. orders@yourstore.com).
We generate the DNS records needed for your domain and send them through.
Someone on your side adds those records wherever your DNS is managed (your domain registrar or DNS host).
Once the records verify, we switch your PO emails to send from your domain.

After that, every PO you send goes out from your address automatically. No change to your day-to-day workflow.

What we'll need from you

To get started, just let us know:

The exact sender address you want to use.
Whether you have someone on your team, or an IT/DNS provider, who can add DNS records for your domain.

If you can add DNS records yourself or have someone who can, we'll prepare everything and walk you through it.

How long does it take?

The setup on our side is quick. The main variable is how soon your DNS records get added and verified - that depends on your DNS provider and how quickly the records propagate, which is usually within a few hours but can occasionally take longer.

We'll confirm with you once your PO emails are sending from your domain.

Where DNS records get added

DNS records are added wherever your domain is managed - this is usually your domain registrar (where you bought the domain) or a separate DNS host. Common examples include GoDaddy, Cloudflare, Namecheap, and Shopify (if your domain is managed through Shopify).

If you're not sure where your DNS is managed, your IT provider or whoever set up your website will know.