Why is my scheduled notification arriving late or delayed?
In some cases, scheduled notifications arrive later than the time you scheduled them for - for example, you might schedule a notification for 9:00 AM and it arrives closer to 9:30 AM.
This typically happens in stores with very large catalogs (over 40,000 variants), because of how long Shopify takes to prepare the inventory data.
Why this happens
When it is time to send a scheduled notification, Stockie:
- Asks Shopify for your inventory data
- Filters it to find products that meet your low stock or reorder conditions
- Generates and sends the email
Stockie asks Shopify for a full export of your inventory, and on very large catalogs Shopify takes longer to prepare it. Stockie sends your notification as soon as that data arrives.
Does this affect instant notifications?
No. This only affects:
- Scheduled notifications
- Notifications sent with the Send now button
Instant notifications are triggered by individual inventory updates, so they are not affected.
Related: Thresholds and how alerts trigger
If your notifications tend to arrive late
If your scheduled emails regularly arrive later than you would like, you can choose an earlier send time so they land when you plan to read them. For example, if a notification set for 9:00 AM usually arrives around 9:30 AM, a send time of 8:30 AM brings it in closer to 9:00.