Why is my email address blocked?
Stockie sends notification emails through an email provider. When emails to an address cannot be delivered, the provider blocks that address, and Stockie stops sending to it.
This protects Stockie's email reputation, so notifications keep reaching everyone else reliably.
How you can tell
When one of a notification's recipients is blocked, the notification page shows a Your notification may not be sending banner, listing the blocked addresses.
Emails to a blocked address are skipped. The notification still goes to every other recipient.
What causes a block
An address is usually blocked after emails to it could not be delivered - for example:
- The address is misspelled, or does not exist
- The address is no longer active, such as a former team member's
A blocked address stays blocked until we unblock it.
Fixing it
The banner offers two ways forward:
- Contact support - if the address is correct and in use, we can check it and unblock it.
- Delete the recipient - if the address is wrong or no longer used, remove it from the notification's Recipients. If there is a correct address to use instead, add it as a new recipient.
You can reach us through the support widget inside Stockie, or by emailing support@plutonian.io.
Keeping notifications delivered
- Keeping recipient addresses up to date, and removing addresses for people who have left, avoids most blocks.
- Adding
dev@plutonian.ioto your contacts or safe senders list helps stop notifications being filtered. - Send now on a notification sends it straight away, which is a quick way to check it arrives.