Why is my email address blocked?

Stockie’s email provider will automatically block an email address if previous messages to it have bounced — meaning they couldn’t be delivered to your inbox.

This helps protect Stockie's email reputation and ensures that future notifications continue to be delivered reliably.

What causes a bounce?

A “bounce” occurs when an email can’t be successfully delivered.

This can happen for a few common reasons:

📧 Incorrect or misspelled email address — the email doesn’t exist.
🗑️ Email address no longer active — for example, a team member’s address that’s been deleted.
📬 Mailbox is full — the recipient’s inbox has reached its storage limit.
🔒 Temporary server issue — sometimes mail servers reject messages due to maintenance or spam filters.

If an address continues to bounce, our email provider will temporarily block it to prevent further failed deliveries.

How do I know if my address is blocked?

If one or more of your notification recipients stop receiving emails — even though other recipients still are — it’s often a sign that their address has been blocked.

You can confirm this by contacting us, and we’ll check the delivery logs for your store.

How to fix it

If you think one of your recipient addresses has been blocked incorrectly:

Double-check the email address spelling in your Notification recipients list.
Make sure the inbox is active and not full.
Contact our team and ask us to review and unblock it.

📞 Contact us:

Via the support widget inside the Stockie app, or
Email support@plutonian.io

Once we verify the issue, we’ll unblock your address right away — usually within minutes.

How to prevent this in future

To help avoid being blocked again:

Always keep recipient addresses up to date.
Remove old or inactive staff addresses from your notifications.
Add dev@plutonian.io to your address book or safe senders list to prevent filtering issues.
Periodically send a test email using the Send now button in your notifications to confirm everything’s working.