Why am I not receiving my low stock notifications?

Work through these checks in order. Most missing notifications come down to one of the first three, and the later sections cover the cases where the email arrived but was not what you expected.

1. Check the notification is active and has a recipient

Open Notifications  and find the notification you expected an email from.

A notification with no recipients cannot send, and Stockie disables it automatically rather than sending to nobody. If you deleted someone from Settings → Recipients  recently, any notification they were the only recipient of was switched off at the same time.

Confirm the notification is active, and that at least one recipient is listed against it.

If Set as active on the Notifications list will not turn a notification on, the message explains why. A message beginning Cannot activate names the notification and the setting that needs attention: open that notification, correct the setting and save it, and it can then be activated.

2. Check the address itself

Open the notification and check the recipients listed against it:

• The address is spelled correctly
• It is a mailbox someone still reads - a departed colleague's address will not bounce back to you
• The person you expect to receive it is actually on this notification, not a different one

3. Check spam, junk and promotions

Email providers misfile automated mail. Look in Spam, Junk, and - in Gmail - the Promotions tab.

If you find a Stockie email there, move it to your inbox and add the sending address to your safe senders list or address book. In Gmail, dragging one message into Primary teaches it to deliver the rest there.

Notifications are sent from Stockie Inventory Management, at dev@plutonian.io . Add that address to your contacts or safe senders list so future emails are not filtered.

Smart mode notifications waiting for a forecast

A Smart mode notification that covers Forecasted products needs a completed forecast before it can send. Until your store has one, Stockie skips the whole notification, including any products it watches through min/max levels. This applies to scheduled sends, instant alerts and Send now, and skipped sends are not delivered later.

While a notification is waiting, its page shows a Waiting for a completed forecast banner, and Send now shows a message saying the notification is waiting for a completed forecast. View forecasting on the banner takes you to Forecasting, where you can check progress or run a forecast. Delivery resumes on its own once a forecast is ready.

Blocked addresses

If one recipient stops receiving emails while others on the same notification still get theirs, the address has probably been blocked.

Stockie's email provider blocks an address automatically after messages to it bounce. A bounce means the message could not be delivered at all - the mailbox is full, the address no longer exists, or the receiving server rejected it. Blocking stops repeated failures from damaging delivery for every other Stockie merchant, which is why it happens without asking.

You cannot see or clear a blocked address yourself. Contact support through the in-app widget or at support@plutonian.io and we will check the delivery logs for your store and unblock the address.

An address can stay blocked long after the original problem is fixed, so it is worth asking even if the full mailbox was emptied weeks ago.

To avoid it happening again, remove addresses for people who have left, and keep at least two recipients on notifications that matter.

Scheduled notifications arriving late

Scheduled notifications go out at the time you set. Before sending, Stockie has to pull your current inventory from Shopify, and Shopify limits how fast that data can be retrieved.

On stores with more than 40,000 variants, that retrieval can push the send past its scheduled time - typically by up to an hour. If your store is above that size you will see a banner in the app telling you so.

Schedule the notification 30 minutes to an hour before you want to read it.

This affects scheduled sends and Send now. Instant notifications are triggered by a single inventory change and are not delayed.

Notifications arriving empty

A scheduled notification sends at its appointed time whether or not anything is low. To stop the empty ones:

1. Open Notifications  and select the notification.
2. Go to the Delivery and scheduling section.
3. Tick Only receive notifications when there are low inventory products.

The setting is per notification, so repeat it for each one. It does not apply to instant notifications, which only fire when something crosses a threshold and so are never empty.

Testing with Send now

Send now sends the notification immediately, without waiting for the schedule.

It is the fastest way to prove delivery works, because it sends even when nothing is low - the empty-notification setting above does not suppress it. If a Send now email arrives and your scheduled ones do not, the problem is the schedule or its timing, not delivery. If nothing arrives at all, the address is the place to look.

Send now always produces a single summary email listing everything currently below its threshold, even on a notification set to instant. It does not change or reset your schedule.

The email arrived but the numbers look wrong

The figures in a notification are a snapshot from the moment it was generated, not live values. On a large store, generating the email takes long enough for stock to move in between, so a quantity in the email can differ from Shopify by the time you open it.

Compare against the time the email was sent rather than against Shopify right now.

Products missing from the email

A product that never appears is usually out of scope rather than undelivered. Check, in this order:

1. It is included. Each notification watches a set of products defined by its include and exclude settings. Open the notification and check the product falls inside them.
2. It is not draft or archived. Notifications watch active and unlisted products, so anything draft or archived is skipped unless Include draft and archived products is ticked on that notification.
3. It is actually low. A product only appears once it is at or below its threshold in Classic mode, or its reorder point in Smart mode. Enough stock means no line in the email.

Still not receiving them

Contact support through the in-app widget or at support@plutonian.io. Include your store name, which notification is affected, and roughly when you last received one - that is enough for us to find the send in the delivery logs.