Why am I not receiving my low stock notifications?

If you’re not receiving your low stock emails, don’t worry — it’s usually caused by one of a few simple issues.

Use this guide to troubleshoot and get your notifications working again.

1. Check your spam or junk folder

Sometimes your email provider may misclassify Stockie emails.

Look in your Spam, Junk, or Promotions tab (especially if you use Gmail).

💡 Gmail users: If you find Stockie emails in your Promotions tab, drag one into your Primary inbox. This teaches Gmail to deliver future emails correctly.

2. Whitelist our email address

To make sure Stockie’s emails always reach you, add our sending address to your safe senders list or address book:

📧 dev@plutonian.io

You can do this by:

Creating a new contact for dev@plutonian.io , or
Adding it to your email provider’s whitelist / safe senders list.

This tells your email provider that messages from Stockie are trusted and should never be filtered or blocked.

3. Verify your recipient email address

Go to the Notifications page in your Stockie app and double-check that:

The correct recipients are listed for each notification.
The email address is spelled correctly.
You haven’t removed or changed the intended recipient by mistake

4. Understand how Instant notifications work

If you’re using Instant delivery, you may not receive repeat emails for the same product right away.

Once an instant notification has been sent for a product or variant, Stockie will only send the next one after:

The inventory goes back above the threshold, and then
Falls below the threshold again.

This helps prevent duplicate alerts for the same product.

📘 Learn more: Instant vs Scheduled notifications →

5. Check for blocked email addresses

If an email to your address bounced (for example, if your inbox was full or temporarily unavailable), our email provider may have automatically blocked it to prevent future bounces.

If you suspect this may have happened:

Contact us via the in-app support widget, or
Email support@plutonian.io and ask us to check your address.

We can unblock it quickly for you.

6. Try sending a test notification

To confirm that Stockie can successfully send emails:

Open the Notifications page in the app.
Click the Send now button next to one of your notifications.
Check if the test email arrives in your inbox.

If it doesn’t appear within a few minutes, move on to the next step.

7. Confirm your notification timing

If you use Scheduled delivery, remember that notifications are sent only at your chosen time (for example, daily at 9:00 AM).

If you’ve just created or updated a notification, you may not receive it until the next scheduled cycle.

8. Scheduled notifications can sometimes be delayed

In some cases, when a store’s total number of variants is very large (for example, over 40,000), scheduled notifications can arrive later than the time you’ve scheduled them for.

For example, you might schedule your notification for 9:00 AM, but actually receive it around 10:00 AM.

This delay occurs because it takes longer for Stockie to query your store’s inventory data from Shopify, and Shopify limits how quickly we can retrieve this information through their API.

Still not receiving emails?

If you’ve checked everything above and still aren’t receiving notifications:

Reach out to us via the support widget in the app, or
Email support@plutonian.io and include your store name and the affected notification(s).

We’ll help identify what’s going wrong and make sure your alerts are delivered correctly.